“dtSearch
is a mature product”
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Cambridge Publications, Inc. (CPI) creates,
manages, personalizes and delivers information
to support its corporate customers' strategies
and initiatives. CPI's solutions streamline complex
projects, cut software learning time, and enable
knowledge sharing and team collaboration.
One category of documentation
that CPI produces is end-user documentation. This
includes such items as online help, quick reference
cards, training materials, tutorials, updates
for new releases, and Web content. Another category
of documentation that CPI produces is technical
reference documentation. A sampling of the technical
reference materials that CPI produces includes:
system administration manuals, installation manuals,
operations manuals, maintenance manuals, troubleshooting
guides, glossaries, and reference manuals.
CPI also produces corporate documentation.
This category refers to materials that affect
the corporation as a whole. These can be for an
external audience (for example, marketing materials
and annual reports) or they can be for people
within the organization (for example, human resource
policies and financial reports). Sample corporate
documentation that CPI handles are: business process
methodologies, policy manuals, employee handbooks,
executive summaries, sales presentations, white
papers, journal articles, newsletters and brochures.
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“It's
got lots of functionality. And it's been around
through lots of versions, worked well, and
is quite stable”
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A key aspect of CPI's work is the
mechanism of delivery. For this purpose, CPI developed
a product called TeLLescope for distributing and
viewing documentation, training materials and business
process methodologies. Features of TeLLescope include
the ability to present different types of views
through a large body of materials. For example,
CPI created a methodology for Lotus Development
Corp. and used TeLLescope to distribute the material
to business partners. As the search mechanism for TeLLescope,
CPI chose the dtSearch Text Retrieval Engine.
“dtSearch is a mature product,” said
Michael Krigsman, President and CEO of CPI. “It's
got lots of functionality. And it's been around
through lots of versions, worked well, and is
quite stable.” As for CPI's experience with
integrating the dtSearch Engine into TeLLescope:
“The dtSearch Engine's features have been
thought through very carefully. It was easy to
integrate.”
Finally, CPI liked the versatility
of the dtSearch Engine. “We create entire
toolkits of content using TeLLescope so it was
very useful that the dtSearch Engine supports
multiple file formats,” said Mr. Krigsman.
“The dtSearch Engine gives CPI flexibility
with regard to index creation, while allowing
the user of TeLLescope to search through a broad
range of file types.”
“We are very pleased to
be incorporated into TeLLescope,” said Kate
Tretter, Vice President of Marketing for dtSearch
Corp. “CPI and TeLLescope clearly stand
for first-rate documentation.”
For more information on TeLLescope
or CPI's services generally, please contact CPI
at (617) 739-1860, or fax (617) 277-9990. Or please
visit CPI's Website at www.documentation.com
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