“After
surveying the market, we discovered that dtSearch
was the most efficient and flexible product
of its kind. We needed a solution that would
retrieve information quickly.”
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NewHeights
Software Corporation develops and sells convergent
voice, video and data software products. The company
is helping to bring the value of such convergency
where customers will understand it and use it daily—on
the desktop. The result is competitive differentiation
and new revenue generating opportunities for telephony
products and services, while providing customers
greater flexibility, responsiveness and efficiency
in their day-to-day communications.
NewHeights'
Desktop Assistant™ adds value to IP PBX
customer premises equipment and hosted IP Centrex
telephony services. Desktop Assistant provides
fully integrated telephone calling with information
stored on a desktop computer. And it does this
through an intuitive client interface that greatly
simplifies the management of real time voice,
video and data communications.
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“The
dtSearch APIs were easy to use and enabled
us to integrate the product in a real-time
environment, where a fraction of a second
matters when you are dealing with an incoming
call.”
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Desktop
Assistant softphone version has an embedded IP-based
software telephone that replaces the need for
a physical telephone set. Teleworkers and Roadwarriors,
connected to the enterprise via a secure network
connection, can make and receive calls from a
remote location using their PC and a USB headset.
Other features include: PC-based drag and drop
call handling, caller line ID screen pops, visual
conference call management, call history, call
annotation and call recording.
In the most recent release of Desktop Assistant,
NewHeights sought to enhance immediate access
to information relevant to incoming callers. NewHeights
wanted to instantly retrieve and display such
information not only from phone call records,
but from other sources as well, such as email
messages. For example, if a call came in from
a certain phone number or company, NewHeights
wanted Desktop Assistant to instantly retrieve
all the relevant information on that caller, even
if the information resided in a document attachment
to an email. To perform this function, NewHeights
chose the dtSearch Text Retrieval Engine.
"After surveying the market, we discovered
that dtSearch was the most efficient and flexible
product of its kind," said Deborah Sterling,
VP of Product Development, NewHeights Software.
"We needed a solution that would retrieve
information quickly, without interfering with
the daily operation of the user's PC. The dtSearch
APIs were easy to use and enabled us to integrate
the product in a real-time environment, where
a fraction of a second matters when you are dealing
with an incoming call."
Mitel Networks® is now
selling Desktop Assistant, rebranded 6600 Your
Assistant, in connection with its hardware. The
product adds value to Mitel Networks' 3300 Integrated
Communications Platform, and is generally available
throughout North America and Europe. For more
information on 6600 Your Assistant, or Mitel Networks,
please visit www.mitel.com.
NewHeights
Software Corporation is a privately held company
founded in 1998 in Victoria, British Columbia,
Canada. For more information, please call NewHeights'
Business Development Team at 1-877-818-3777, or
email them at bdt@newheights.com.
Or visit NewHeights on the Web at www.newheights.com.
(You can also reach dtSearch's Canadian distributor,
RCC Consulting, at 1-800-864-0227, ron@rcc-cga.com,
or at www.rcc-cga.com.)
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